We pioneered giving medical instructions over the phone and have 150 patents to prove it. YOU are the reason we’ve never slowed down. Every emergency call is different, and it’s your job to make sure the right response is sent—every time. You’re responsible to maintain a high standard of service across your agency with every call. Impossible? Not with the right tools. Your peers found solutions with the Priority Dispatch System and we’re here for you, too.
The Emergency Priority Dispatch System (EPDS) gives emergency dispatchers decades of knowledge and wisdom in one comprehensive solution, empowering them to provide an objective, rational response to even the most distressing or unusual calls—regardless of their time on the job. Because even the most experienced dispatcher can forget during a frantic call, the EPDS is built on a structured calltaking methodology, drawing on time-tested, scientifically validated protocols, as well as world-class training and certification to make sure the dispatch process is grounded in proven practices.
The EPDS includes four separate-but-integrated systems—Police Priority Dispatch System™ (PPDS®), Fire Priority Dispatch System™ (FPDS®), Medical Priority Dispatch System™ (MPDS®), and Emergency Communication Nurse System™ (ECNS™). The protocols are protected by 91 current and 74 pending patents, and each is continuously evaluated and updated to ensure emergency dispatchers have the latest, most relevant information to deliver exceptional emergency support.
last updated: November 2023