OnStar is the world’s leading provider of connected in-vehicle safety and security services. We provide OnStar and Connected Services to 20 million members in the U.S., Canada, China, Mexico, South America and the Middle East.
The telematics system is imbedded in the vehicle and combines cellular communications, global positioning system (GPS) satellite location and live human interaction with OnStar advisors to provide assistance to people in need. It offers Automatic Crash Response, a red SOS button for 24-hour Emergency Call Service, a blue Service button for non-emergencies. There is also a toll-free number customers use to request remote door unlocks and Stolen Vehicle Assistance.
OnStar also offers the OnStar Guardian App, which is designed to give members key safety services in or out of any vehicle. Wherever they take their smartphone across North America, they have a little peace of mind in the palm of their hands providing mobile crash response and an SOS button for those potential emergency situations.
OnStar has been a trusted partner of emergency services (including emergency dispatch, law enforcement, fire and rescue services) in the US and Canada for over 24 years. Our unique approach to this relationship is to work with emergency services, doing what is best for those in need with open lines of communication. This collaboration resulted in enhanced processes for handling and triaging emergency calls. This helps streamline the interaction between emergency service personnel and the OnStar advisor, which minimizes impact on the finite number of emergency responders and resources.
OnStar has a dedicated Public Safety web site where you can find answers to your questions about how we work with public safety. In addition, we have developed web-based OnStar Public Safety Training. This hour-long self-paced interactive training in English contains a course completion certificate and has been approved for continuing education credit. It is available at no cost.
last updated: December 2020