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ER24

Er24 is the premier private emergency medical care provider in South Africa.

We operate from 59 bases throughout South Africa and provide quality emergency response and pre-hospital care services, supporting both public and private hospitals.

ER24 is wholly owned by Mediclinic Southern Africa which represents the Southern African operations of Mediclinic International which is ranked as one of the top 10 private hospital groups in the world. It has 107 hospitals and clinics worldwide.

National emergency contact centre

At ER24 we have one national emergency number – 084 124 – operated through a state-of-the-art emergency contact centre. Highly trained and dedicated operators, using sophisticated dispatching software, mapping  technology  and  medical  databases, manage  the  centre  24  hours  a  day. This comprehensive support network enables us to customise solutions to meet our clients’ individual needs.

Customised contact centre services

ER24  provides  customised  contact  centre  services  for  stakeholders  to  integrate  their  emergency protocols using our highly skilled staff and leading contact centre software. These services give our clients peace of mind that highly specialised help is available at the press of a button.

ER24 is the South African operator for Vodacom and Cell C’s 112 Emergency Centres.

A dedicated Emergency Text Service specifically for the Deaf, hearing and speech impaired is operated through the ER24 112 Centre for clients on the Vodacom cellular network. The disability/hearing impaired service was developed ER24 in conjunction with Mediclinic Southern Africa’s ICT team and Tech Mahindra.

Operational solutions

Operational  solutions  include  a  fleet of  over  300  rapid  response  vehicles  and  ambulances.  The aeromedical fleet includes helicopter and fixed-wing air ambulances in strategically located areas to minimise flight response time.

ER24’s Global Assist services extend the capabilities of the aeromedical fleet and industry expertise. ER24

Global Assist is connected to an expansive network of emergency service bodies in an integrated scene management system which provides our global client portfolio with access to aeromedical evacuation services in Africa and abroad. The Site Based Medical Solutions division provides a medical assistance infrastructure to mitigate on-site accident risk hence minimising health and safety impacts.

For more on ER24’s products and service offerings in South Africa and abroad, visit our website on https://er24.co.za

last updated: July 2020