Engelbart Software GmbH

Emergency Solutions by Engelbart: Innovating Life-Saving Technologies Since 2015

At Engelbart, we understand the critical importance of emergency services. Our mission is to continuously innovate and develop solutions that enhance emergency response times, improve efficiency, and ultimately save lives in high-pressure situations.

Next-Generation Emergency Communications (NG112 / NG911)
Engelbart is at the forefront of modernizing emergency communications with our NG112/NG911 solutions, providing key components that improve response capabilities. Our offering includes:

• Emergency Service Routing Proxy (ESRP)
• Emergency Call Routing Function (ECRF)
• Location Information Service (LIS)
• Call Bridging Function (BRIDGE)

These solutions, rigorously tested at multiple NG112 Emergency Communications Plugtest events, ensure reliability and performance. Engelbart is leading the full-scale NG112 deployment in Portugal, helping to modernize the nation's emergency response system.

eCall and NG-eCall Solutions
We support both traditional eCall and next-generation NG-eCall standards, delivering critical services for seamless communication in emergencies. Our NG-eCall offering includes:

• ANS-1 decoding and encoding
• NG112 components
• NG-eCall Simulator

Having operated eCall services in Portugal and France for over five years, Engelbart is now driving the migration to NG-eCall, enhancing future emergency communications across Europe.

Enterprise Emergency Calling
Engelbart’s enterprise emergency calling solution is designed to provide precise and efficient internal emergency response. Our solution, built on NG112 standards, ensures that emergency calls are accurately routed to internal teams or external emergency centers based on predefined location policies. It integrates seamlessly with systems such as AVAYA Aura, MS Teams, and audiocodes, enabling a unified emergency communication system.

Emergency Call Notification
Our emergency call notification application activates as soon as an emergency is detected, immediately notifying relevant personnel. This crucial tool accelerates the rescue chain by ensuring timely information is relayed to the right people, optimizing response times and improving the effectiveness of emergency assistance.

AI-Powered Emergency Support
Engelbart is leveraging advanced AI technologies to transform emergency services, including:

• Language detection and real-time translation
• Agent assist and Agent well-being monitoring
• Post-call analytics and summarization
• Dynamic background noise cancellation
• Voice biometrics and fake voice protection

These innovations optimize communication, enhance agent performance, and ensure resource efficiency, helping responders act quickly and accurately.

Agent Desktop
Our advanced Agent Desktop is designed for 112/911 services, equipping agents with the tools and information needed for efficient emergency response. Integrated with AVAYA Elite Call Center and various CAD providers, our desktop ensures a seamless, coordinated service experience.

With Engelbart, emergency services are faster, smarter, and more efficient—ultimately saving lives when it matters most.