Million Consulting Services, LLC

Million Consulting Services is an industry leader in public safety communications. After 24 years in the industry, I pulled together a team of experts to take on challenges we're passionate about solving for the people we have worked alongside. Together, we bring a wealth of collective knowledge and a track record of success to any project or initiative we undertake.

We are dedicated to helping emergency communications centers identify and adopt solutions that modernize their workflows and help them do what they do best - save lives.

A key component of Million’s Consulting Services is providing a comprehensive technology and operations assessment of emergency communications centers which encompasses an actionable roadmap to mitigate challenges and optimize solutions, as well as strategies to proactively address staffing shortages, ensure operational efficiency, and mental wellness for Emergency Communication Center (ECC)/Public Safety Answering Point (PSAP) professionals.

We understand that technology changes in an Emergency Communications Center (ECC), Public Safety Answering Point (PSAP), or a Control Room affect every aspect of their critical operations, including the personnel and culture. We offer training to educate leadership on how to assess and adopt innovative technology solutions and maximize stakeholder engagement while reducing resistance.

Million Consulting Services is dedicated to assisting organizations in optimizing their operations and ensuring efficient and effective public safety communication systems. With our expertise in policy review, risk exposure analysis, staffing ratios, and workflow efficiency, we enable our clients to enhance their capabilities, minimize risks, and deliver reliable services to their communities.

Million Consulting Services caters specifically to industry partners in the public safety communications sector. We understand the critical nature of effective and reliable communication systems for public safety organizations, and we are committed to assisting industry partners in achieving their goals by providing expert guidance and support.

Million Consulting Services Partners with Emergency Communications Centers (ECCs), Public Safety Answering Points (PSAPs), and Control Rooms that are interested in sharing their technology and resources with other centers in their region. Our goal is to assist you in establishing effective regional collaborations that optimize technology usage and enhance communication capabilities among neighboring centers.

Monica Million is the founder and CEO of Million Consulting Services.  Monica’s experience and commitment to service spans 24 years, beginning with her role as a Public Safety Telecommunicator.  She worked her way up to managing a regional communications centre, served as the first civilian deputy chief of services for her municipal police department.  Monica concluded her government service as the executive director of the Colorado 9-1-1 Resource Centre, serving eighty-six ECCs/PSAPs across the state.

Monica was most recently the Emergency Number Services subject matter expert for Amazon Web Services (AWS) Justice and Public Safety team.  She was instrumental in deploying solutions in PSAPs to help mitigate staffing shortages, modernize operational workflows, analyse dispatcher mental wellness, and ultimately save lives.

Monica is a past president of the National Emergency Number Association (NENA) and a NENA Hall of Fame Award recipient.  In her time with NENA, Monica was instrumental in establishing the Collaborative Coalition for International Public Safety (CC:IPS).  She is also the co-founder and co-chair for the Women in 9-1-1 Alliance and still contributes to the CC:IPS committee.

Monica serves on the Board of Advisors for several organizations:  Valor Vacations of Colorado, Western Region Source One Veterans Support, and the Women in 9-1-1 Alliance.  In her spare time, Monica speaks at state, regional, national and international events to advance emergency number services worldwide.