Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure. We are the global leader in public safety solutions, helping to protect 1 billion people worldwide. Building on our long-standing leadership in computer-aided dispatch, we provide a public safety platform for data collection, management, analysis, collaboration and response.
Public safety and security organizations need to achieve and maintain high levels of service, while managing the expectations of citizens, the mandates of public officials and regulators, and the impacts of new forms of technology, including AI, social media and mobile communications.
And public safety agencies need the right information at the right time to plan and deliver vital services. However, legacy technologies, shrinking budgets and staffing pressures, a lack of technical resources, and resistance to change create challenges for organizations. Hexagon’s Safety, Infrastructure & Geospatial division can help. By improving the quality, accuracy, and availability of critical information, our integrated solutions increase performance and productivity, while reducing the total cost of ownership for mission-critical IT investments and the staff that use them.
All over the world, public safety agencies are undergoing a process of modernization, needing to radically rethink workflows by leveraging next-generation technologies. Organizations are challenged to digitally transform, build more trust and engagement with the communities they serve and retain and increase their skilled workforces – all while dealing with new pressures and increasing calls for service.
Agencies are no longer questioning if they should invest in digital technology, but how, by what method and with whom.
So, what does an agency need to be successful on its digital transformation journey?
Agencies should have an integrated, innovative and flexible ecosystem of digital capabilities to serve as a foundation, as well as a trusted, experienced partner with the right experts to guide them through modernization and transformation.
In these rapidly changing times, public safety agencies need more than just technology. They need a trusted partner with a proven platform they can count on when crises hit, demand spikes and times get tough. Their partner must have the experience to help them improve their services and digitally transform at their own pace.
Agencies need a technology provider with decades of experience – one that is not going to disappear after the sale. With more than 30 years of public safety experience, Hexagon is proud to partner with more than 420 active public safety customers in more than 40 countries.
Agencies need a technology provider with a modern, advanced and integrated public safety platform. Hexagon is proud to offer a flexible platform that is built for the user, available on-premises or in the cloud, delivers next-gen capabilities and provides innovative AI technologies.
Agencies need a technology provider that is also a partner and advisor – one they can count on when times get tough and doesn’t need to be replaced every few years. We believe a true partnership enables agencies to be successful by providing unique client enablement tools combined with our consultative, relationship-driven approach.
Agencies need a technology provider with experts – people who not only understand the specific challenges of the public safety industry, but also the unique needs of each customer. Hexagon’s people understand our work is more than technology; it’s about developing relationships and solutions that will be in place for years to come and helping agencies meet their goals and protect their communities.
Is your organization looking for a partner to help achieve and maintain excellence, while also innovating at your own pace? Do you need guidance from trusted advisors who know what questions to ask, how to consistently deliver reliable products and ensure your organization is successful?
Let us be your trusted advisor and put the formula for public safety success to work for you. Let’s do this together.
Learn more about Hexagon’s public safety platform: https://hxgnpublicsafety.com
Hexagon next-generation software portfolio HxGN OnCall offering flexible, out-of-the-box, capabilities in a browser.
The HxGN OnCall portfolio helps public safety agencies of all sizes be more agile and resilient through modernized capabilities spanning call-taking and dispatch, records, analytics, major event management, and mobility.
Deployed on-premises, customer-hosted, or Software as a Service (SaaS) in the cloud, HxGN OnCall helps organizations deploy these capabilities more easily anywhere across their ICT estate so they can make more informed decisions; easily connect devices, systems, and people; and harness next-generation technology to better meet future challenges. A redesigned User Experience provides streamlined workflows allowing agencies to deliver the right tools and information more easily, increasing flexibility, and adapting more quickly and easily to changing needs and technology.
Accessed via browsers and mobile apps, HxGN OnCall products are easily configurable, allowing agencies to adapt the software to their unique and changing needs.
The HxGN OnCall portfolio is the perfect foundation for building safer, smarter cities.
HxGN OnCall Dispatch is a flexible suite of next-generation incident management capabilities. Supporting on-premises, customer-hosted or Software as a Service (SaaS) deployments, the intelligent software suite provides superior incident management capabilities in the public safety answering point (PSAP), emergency control room, station, unit or anywhere first responders need to go.
HxGN OnCall Dispatch | Smart Advisor leverages artificial intelligence (AI) and machine learning to fill operational blind spots in complex, unfolding emergencies. HxGN OnCall Dispatch | Smart Advisor supports continual, autonomous assessment and gives users richer, actionable insights that would otherwise go unseen.
HxGN OnCall Analytics provides police, fire, emergency medical services and dispatch centers with intelligent data visualization and analytics tools for evidence-based reporting, analysis and communications. HxGN OnCall Analytics helps public safety agencies overcome the challenges of raw, fragmented, incomplete or incorrect data by transforming it into valuable reports. With it, agencies can see their data in new ways to better assess performance, allocate resources and improve operations.
HxGN OnCall’s field mobility solutions feature task-focused apps that connect emergency responders and patrol officers with dispatch and records capabilities to ensure safe, efficient and effective operations.
HxGN OnCall Planning & Response is a web application for managing major incidents and events. The product suite integrates and coordinates resources, procedures and communications for individual agencies or across jurisdictions and tiers of command and provides a single, unified solution for all needs and stages of operation.
HxGN OnCall Security | Guardian is a suite of tools that integrates data from alarms, sensors, IoT and intrusion devices and video data to provide unprecedented situational awareness for real-time event monitoring and response. It can help integrate data from disparate systems to provide unprecedented situational awareness, reduce the lag time between threat identification and response, and to centralize and coordinate physical security operations across geographically dispersed organizations. This solution goes beyond basic alarm monitoring and retroactive forensic response. It offers one common operating picture for continuous, real-time assessment across all events, applies broader and more robust detection methods, and integrates with computer-aided dispatch (CAD) solutions for immediate response.
HxGN Connect enables organizations to easily share and act on data in a secure environment to power real-time crime, incident and operations centers. It brings data and people together into a unified view for shared awareness, collaboration and action.
A cloud-native, real-time incident center as a service, it allows you to securely share information and coordinate action based on different types of data, including assets, events and incidents, units, cameras, alarms and more.
HxGN Connect complements organizations’ existing systems, providing a richer, unified view of information with built-in messaging and tasking to enable both unplanned, ad hoc engagement and ongoing, daily structured collaboration.
Easily connect and update data, message and assign tasks to users, and break down barriers between departments, organizations, cities and regions.
Our incident management solutions coordinate critical information and resources and track developing situations in real time. Through immediate and complete information about events and units, our solutions help police agencies, fire and rescue services, and emergency medical services respond to and resolve incidents with speed and efficiency.
With our computer-aided dispatch system, call-takers, dispatchers, and supervisors benefit from streamlined tools to field calls, create and update events, and manage resources, including multiple agencies and jurisdictions. Field personnel increase productivity through mobile applications and data, including access to pre-incident plans.
Our police, ambulance, and fire & rescue CAD supports agency-specific as well as cross-agency workflows and enables key capabilities.
Our police solution includes unit and personnel recommendations and records and criminal database queries.
Our ambulance and fire & rescue solutions include response plan creation, unit recommendations, incident perimeters, and hospital routing. Interfaces to station alerting, printing, and paging systems enable quicker turnout, while integration resource optimization systems streamline operations.
Whether in the communications center, the station, en route, or on scene, police, law enforcement, fire and rescue personnel can access actionable information whenever and wherever needed.
Proactive law enforcement agencies apply data analytics to problem-solving for intelligence-led policing. Our police analytics software suite leverages computer-aided dispatch systems, records management systems, and other data sources for evidence-based decisions that improve operational efficiency, optimize resources, and reduce crime.
Our business intelligence software helps agencies to mine, monitor, and analyze massive amounts of operational data and report the results for better resource planning and deployment. Our crime and incident analysis and mapping software enables agencies to visualize and analyze information for crime prevention, post-incident analysis, and more.
Hexagon’s recently launched virtual user assistance, HxGN OnCall Dispatch | Smart Advisor helps each role in the comms center see the unseen. Call-takers and dispatchers are expected to handle complex, unfolding emergencies at a rapid pace. The nonstop influx of data is nearly impossible to sift through and categorize manually. These challenges cause information gaps and can lead to an overburdened workforce missing crucial connections. Modern computer-aided dispatch tools, especially those leveraging artificial intelligence (AI) and machine learning, help personnel identify hard-to-spot, complex emergencies earlier and make connections between seemingly unrelated events. Hexagon’s Smart Advisor – the industry’s first assistive AI technology designed to work within dispatch software to help public safety agencies detect and respond to complex emergencies sooner. Assistive AI helps comms centers run smoother with timelier response and delivers a clearer picture of the situation for informed decision-making and a staff empowered to perform at a higher standard.
Hexagon’s tools for real-time and historic reporting and analysis help police increase intelligence, target problem areas, and improve public safety.
Fire and rescue services must meet response time standards and monitor and measure performance. Our fire service analytics software leverages computer-aided dispatch systems, records management systems, and other data sources for better reporting, analysis, and evidence-based decision-making.
Our business intelligence software helps agencies mine, monitor, and analyze massive amounts of incident and response data and report the results for resource allocation and growth planning. Our incident analysis and mapping software helps agencies visualize and analyze information for location intelligence. With tools for real-time and historic reporting and analysis, we help fire and rescue services identify trends and determine personnel, apparatus, and station needs.
Natural disasters and large-scale public events create challenges far beyond the scope of day-to-day incidents. Our solutions provide emergency operations centers (EOCs) and multiple organizations with reliable information, clear and unambiguous communications, and tools to adapt to rapidly changing situations.
With our computer-aided dispatch system, agencies can create special zones, implement predefined standard operating procedures, and operate additional control rooms, including remote or mobile command centers. With our major events and geospatial software, emergency operations centers, command staff, and multiple, diverse organizations can collaborate, sharing and accessing critical information during planning, response, and recovery.
Learn more about Hexagon’s public safety solutions:
last updated: December 2022