TELYCAN S.L.

Telycan is a Spanish Telecommunications and Information Technology (ICT) company with over 35 years of experience in engineering projects and the development of computer systems for the Integration of Communications and the Management of Security and Emergency Incidents in Mission Critical Control Centers (112, 911, 092, 080, etc.). 

The TelyCALL Communications Integrator and Incident Management, as well as DCX-9000 dispatch console solution developed exclusively for Motorola Solutions Inc, are deployed internationally across different public and private sectors.

These Integrated Communication Control System (ICCS) solutions allow the management of multiple radio and telephony systems and have been developed using WebRTC (Real-Time Communications) technology requiring only a Web browser with no additional hardware or software at the operator's workstation. 

In accordance with the requirements and evaluation criteria of the quality of systems and software (SQuaRE), our applications comply with the ISO 25000 quality standard in terms of: functional adequacy, efficiency, compatibility, usability, reliability, security, maintainability and portability. Telycan's software products also comply with the National Security Scheme (ENS) HIGH Category, as well as the ISO 33000 standard which certifies the Development Quality Maturity Level and ISO 27001 for Information Security.

TelyCALL consists of modules unified in a single Full-Web user interface that integrates all communications and the management of Security and Emergency incidents.  

• Communications Integrator (COM): allows the integration of multiple radio and telephony communications systems.
• Audio Recording (REC): automatically records and stores all communications. 
• Cartography and Positioning (GIS): provides a map viewer and real-time positioning of mobile resources.
• Incident Management (GES): facilitates call handling, classification, resource allocation, implementation of action protocols, life cycle tracking, and the generation of reports and statistics. 

TelyCALL is designed to meet the specific needs of each client, ensuring interoperability between different systems, including radio communications, PoC, telephony, video, and third-party applications.

In addition, we place a strong emphasis on cybersecurity and usability, ensuring that our customers can operate with confidence and efficiency, backed by the relevant official certifications.

This combination of innovation, customization and reliability positions us as an outstanding reference in the Public Security and Emergency sector.