Our specialization is to develop, sell and maintain a comprehensive line of products that can be connected to existing communication systems used by Emergency Services. Our main products are:
The MMX® enables services to receive calls from deaf, hard-of-hearing and deafblind individuals using Total Conversation. Our Communication Platform complies with EU requirements in the following legislation: EU Electronic Communication Code, Directive 2018/1972, recitals 14 on voice communication services, 35 on total conversation, and 258 on emergency communication.
The Corona crisis, terrorist attacks in Europe, and recent natural catastrophes such as storms and floods in various regions brought to the forefront just how necessary a robust communications system for diverse, underserved communities, including the deaf, and those with speech impairment, are during a catastrophic event. Providing comprehensive, reliable and easy to use solutions that ensure that the deaf, deafblind and speech impaired communities have access to critical services at critical times is our purpose.
We have worked with RTT and Total Conversation (TC) since 2005, and the MMX® is used by 19 national services in 13 countries to provide effective access to public services, including Emergency Services. Our team works with development, integration and implementation of RTT and TC calls with third-party communication platforms.
Our solution can be used as a gateway to connect RTT and TC calls to call takers in a PSAP, or as a separate plug-in for RTT calls. The MMX® RTT Bridge integrates our solution to next generation 112 services. Key information necessary in such as geolocation, call recording, call logging, RTT conference, are all available in the MMX®. RTT calls to 112 can be made from Native RTT or Over-the-top apps that can be provided by us or a third-party supplier. If necessary, call takers at 112 can connect external resources to the call, such as video interpreter services.
Following is the high-level representation of the architecture, showing how our technology enables existing infrastructures to receive and make RTT and TC calls.
Regardless of the method used to access nWise MMX®, the communications streams are quite similar.
Our technology can be deployed as cloud-based or on-premises. Our team has long-standing experience in working with integration with third-party systems, including but not limited to installation on-site and/or remotely, testing and verification, monitoring and operation support.
Our OTT apps include Total Conversation and RTT, in accordance with the requirements defined by the EU Communication Code, using standards established by ITU-T, ETSI, and IETF. The apps are accessible for people who are Deaf, DeafBlind and hard-of-hearing, and they are customizable and already available in moreover 13 countries and 10 languages.
last updated: June 2021