nWise

Our specialization is to develop, sell and maintain a comprehensive line of products that can be connected to existing communication systems used by Emergency Services. Our main products are:

• MMX® Communication Platform: including a gateway for Real-Time Text (RTT) and a call taker position to enable Emergency Services to receive calls from Deaf, DeafBlind and hard-of-hearing individuals.
• MMX® RTT bridge: an effective tool that allows existing infrastructure to receive and handle RTT calls, enabling call transfers, call conference with text
• MMX® Over-the-Top (OTT) apps for Deaf, DeafBlind and hard-of-hearing individuals that need to use RTT to communicate directly to Emergency Services or via a Relay Service.

Compliant with the EU Electronic Communication Code 2018/1972

The MMX® enables services to receive calls from deaf, hard-of-hearing and deafblind individuals using Total Conversation. Our Communication Platform complies with EU requirements in the following legislation: EU Electronic Communication Code, Directive 2018/1972, recitals 14 on voice communication services, 35 on total conversation, and 258 on emergency communication.

The Corona crisis, terrorist attacks in Europe, and recent natural catastrophes such as storms and floods in various regions brought to the forefront just how necessary a robust communications system for diverse, underserved communities, including the deaf, and those with speech impairment, are during a catastrophic event. Providing comprehensive, reliable and easy to use solutions that ensure that the deaf, deafblind and speech impaired communities have access to critical services at critical times is our purpose.

We have worked with RTT and Total Conversation (TC) since 2005, and the MMX® is used by 19 national services in 13 countries to provide effective access to public services, including Emergency Services. Our team works with development, integration and implementation of RTT and TC calls with third-party communication platforms.

Our solution can be used as a gateway to connect RTT and TC calls to call takers in a PSAP, or as a separate plug-in for RTT calls. The MMX® RTT Bridge integrates our solution to next generation 112 services. Key information necessary in such as geolocation, call recording, call logging, RTT conference, are all available in the MMX®. RTT calls to 112 can be made from Native RTT or Over-the-top apps that can be provided by us or a third-party supplier. If necessary, call takers at 112 can connect external resources to the call, such as video interpreter services.

Following is the high-level representation of the architecture, showing how our technology enables existing infrastructures to receive and make RTT and TC calls.

Regardless of the method used to access nWise MMX®, the communications streams are quite similar.

1. An individual makes a DIRECT call to 112 (SIP)
2. The call is connected to the next available telecommunicator in a pre-defined operator group that receives RTT calls.
3. The nWise agent application automatically opens on screen.
4. MMX® sends a SDP (session description protocol) with call information (SIP).
5. SDP negotiation is initiated with IP- address and port information between the RTT-enabled user equipment and the agent application.
6. Session is established between the two parties above – using RTT and voice (activated on the connecting device once the session is initiated) to communicate between the end-user application and the telecommunicator position.
7. If necessary, the telecommunicator incorporates a third party into the communication, for instance, Video Remote Interpreter (3-party call). In this case, video is added to the call.

Our technology can be deployed as cloud-based or on-premises. Our team has long-standing experience in working with integration with third-party systems, including but not limited to installation on-site and/or remotely, testing and verification, monitoring and operation support.

Our OTT apps include Total Conversation and RTT, in accordance with the requirements defined by the EU Communication Code, using standards established by ITU-T, ETSI, and IETF. The apps are accessible for people who are Deaf, DeafBlind and hard-of-hearing, and they are customizable and already available in moreover 13 countries and 10 languages.