CreaLog Software-Entwicklung und Beratung GmbH

CreaLog is a leading provider and developer of ICT solutions for telco operators and enterprises for over 30 years. We assist fixed-network and mobile-network service providers in evolving their networks and creating new services to meet their customer needs. Thanks to our profound experience and knowledge, we are able to extend our offer with new essentials as NG112 and conversational AI.

Telco services encompass cloud-based value-added intelligent network services with number translation and advanced individualized call routing. The CreaLog 2024 Platform enables flexible creation of Bots with AI technology to drive automated customer interaction in multiple channels, like Voicebot, Chatbot, messenger-bot and RCS-bots.

For more than 3 decades, we have consistently delivered innovative and reliable telecommunications solutions. Customers in various European and African countries, including Deutsche Telekom, Vodafone, A1 Telekom Austria, Sunrise, Swisscom, POST Telecom Luxembourg and Unitel, trust our solutions.

Out telco platform, is ideally suited for NG112 requirements aiding implementation of Next Generation Core Services (NGCS) and ESInet.

Emergency calls in carrier networks

Our emergency call routing solution efficiently connects emergency calls to the most suitable responder by addressing caller location, PSAP region specific responsibility and availability and caller language. Special policies ensure reliable call routing even during overload and network outages in crisis situations.

Critical emergency call services

Emergency Service Routing Proxy and Emergency Call Routing Function

CreaLog´s emergency call steering and routing significantly enhance the accessibility of emergency calls. This is facilitated by our Emergency Services Routing Proxy (ESRP) and Emergency Call Routing Function (ECRF) that are integrated into the ESInet (Emergency Services IP network).

Calls are dynamically assigned to the best available Public Safety Answering Point (PSAP) after verifying technical and organization availability, ensuring no loss of information.

With regard to predictable and unpredictable events alike, network congestion can be prevented on the basis of predefined criteria. The greeting function proactively informs callers about major events or reduces the number of faulty calls with the help of standard greetings.

Our solution reliably forwards caller location to PSAPs and connected networks by retrieving data from eCalls, location servers or other databases. This includes initial, interim, and updated location information as required.

Bot assisted emergency call handling

Our solution leverages conversational AI, large language models (LLM) and artificial intelligence for automatic call handling. This enhances emergency call taking by identifying the required service at the start of the call, assisting caretakers with automatic transcription and automatic translation with intend-, entity- and emotion-detection, extended analytics of your historical data  and facilitating session completion reports. Emergency call handling can be enriched by bots to preselect the required 112 service, as police, fire brigade, ambulance, road side assistance, e.g.

eCall112 and NGeCall handling

CreaLog has a unique solution to handle eCalls centrally in the network to extract the Minimum Set of Data (MSD) from eCall112 –via modem, or from NGeCall from the SIP signaling and store these in the Location Information Server (LIS).

This supports shifting the eCall handling from each PSAP into the network and provide a uniform approach for location information retrieval in the LIS. This allows the PSAP to query the LIS for location information for any emergency call.

Barrier free communication with RTT:

Emergency calls for deaf and hearing-impaired individuals are streamlined with Real Time Text (RTT) alongside voice calls. RTT provides character-by-character transmission as typed on a smartphone. Our solution support policy-based routing of RTT calls and offer RTT bridge functionality for interworking RTT signaling with your CAD solution, conferencing and coordination with other PSAP participants and first responders.

Network based recording solution:

With the advent of ESInet and cloud based emergency call service platforms, the CreaLog MVR solution is ideal for the Emergency Call Service Provider to host a secure network-based session recording solution, that not only records the voice call, but as well other communication, like RTT data and the communication with the LIS Server or other entities in the ESINET, etc.

Advantages for emergency organizations

The CreaLog NG112 emergency call building blocks are designed to modernize your emergency call network and support multimedia communications, complying with Next Generation Core Services. Our IP based solution meets stringent network availability and reliability requirements:

• Maximum availability of the NG112 service and improved accessibility to support a diverse range of emergency call traffic, including voice, text and video calls.
• Support for a wide range of interfaces to manage traffic from multiple services and applications, incorporating new functionality as technologies evolve.
• Advanced emergency call routing with flexible options ensures rapid response times and prevented call loss due to non-availability or PSAP overload.