Cestel

CESTEL (Centro Español de Servicios Telemáticos) is a Spanish software and telecommunications company with a strong track record in developing mission-critical and emergency solutions. They are a key player in the digital transformation of emergency services, with a particular focus on accessibility and implementing next-generation emergency communications.

Mission-Critical and Emergency Expertise

CESTEL specializes in mission-critical systems, providing IT and communication solutions for the effective and integrated management of all communications and coordination for emergency centers (like 112 and 061), police, fire departments, and civil protection. Their solutions prioritize reliability, security, and availability, crucial in environments where failure can have severe consequences.

Their Calypso suite is a modular communication platform that integrates various communication sources. Its native SIP architecture allows for managing radio equipment both at main and remote sites. Calypso optimizes call handling and resource coordination in emergency centers, successfully deployed in 911 emergency call systems internationally (e.g., Salta, Argentina) and for local police forces in Spain.

NG112 and NGeCall Solutions

CESTEL is at the forefront of developing solutions for the next generation of emergency services, including NG112 (Next Generation 112) and, notably, NGeCall, the evolution of the eCall system.

For NG112, CESTEL offers its NG PSAP (Next Generation Public Safety Answering Point) tool. This allows 112 centers to receive "total conversation" emergency calls (real-time audio, video, and text), along with file exchange, critical for managing multi-victim incidents.

Regarding NGeCall, CESTEL's CES-eCall server facilitates the transition. This server decodes MSD (Minimum Set of Data) frames received at the 112 and integrates them with existing telephony systems, helping emergency services adapt to NGeCall's evolving multimedia communication requirements.

Accessibility and Secure AI Solutions

Accessibility is a core pillar for CESTEL. They are deeply committed to improving emergency service access for everyone, especially those with disabilities.

CESTEL recently acquired the GHALE business unit from Chapsvision Cybergov. GHALE is an innovative platform compliant with the ETSI PEMEA standard, enabling European citizens to contact 112 centers using their native country's applications. This eliminates communication barriers for individuals with visual and hearing impairments and improves accessibility for the elderly.

Their solutions comply with the European Accessibility Act (EAA), which mandates accessibility for all new digital emergency products and services, including 112, by June 2025. CESTEL provides real-time communication for hearing-impaired individuals (via text services), sign language interpretation through video interpreters (like SVisual in Spain), and accessible information formats. These solutions benefit not only people with disabilities but also those abroad who don't speak the local language, removing linguistic barriers.

In terms of speech technologies, CESTEL offers:

• Automated telephony systems: These interact with callers, gather information, and route calls appropriately.
• Automatic transcription software: This accurately and quickly converts audio into written documents, vital for recording and analyzing emergency communications.

While not explicitly detailing "automatic translation," CESTEL's focus on accessibility and removing language barriers suggests a commitment to solutions that enhance understanding in multilingual environments, potentially including secure translation capabilities in their multimedia platforms. The security of these systems is paramount given the sensitive nature of emergency operations.