Bandwidth

Bandwidth is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging, and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 93 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers.

As a Communications Platform as a Service (CPaaS), we lean into software-driven automation and innovation–but our backbone is an owned and operated carrier-grade network that we built ourselves. This “best of both worlds” communications approach delivers flexible technologies that can tackle modern challenges without sacrificing the quality and reliability of large scale telecom carriers of days past.

Global Emergency Services

Because emergencies know no borders, Bandwidth's global emergency services footprint spans across 38 countries, including US and Canada and 26 countries in the EU. Our country-specific VoIP emergency solutions are designed to meet thelocal routing rules to ensure our customers' most important calls route to the right PSAP.

Bandwidth’s emergency services solutions combine compliance-forward processes to provide fast, reliable call routing and high-accuracy location management capabilities. All supported by Bandwidth’s white glove support and subject-matter expertise on call 24/7/365.

Standard VoIP Emergency Services

Bandwidth offers simplified address provisioning and address validation, as well as seamless call routing, ensuring public safety knows where users are when a 911 or 112 call is made. We are compatible with leading enterprise PBX and cloud communications platforms from Asterisk, Avaya, Broadsoft, Cisco, Metaswitch, Microsoft, Mitel, NetSapiens, Ribbon, ShoreTel, 3CX and much more.

Nomadic VoIP Emergency Services

Organizations with nomadic VoIP users have the ability to provision precise address information separately from user information (caller name / callback number), then pair these two data points together at the time of a 911 call. The result is more precise call routing and improved dispatchable location accuracy.