The Who-is-Who Directory In The Public Safety Industry
Your guide to public safety solution providers
The Who-is-Who Directory In The Public Safety Industry
Your guide to public safety solution providers
Bosch Service Solutions is a leading international provider of connected services with over 10,000 employees worldwide. Since 1986, this Bosch division has developed comprehensive service solutions tailored to customers and users, with a particular focus on Customer Experience (CX) in alarm and emergency call management for the automotive, logistics, healthcare, pharmaceutical, and building systems industries. Available in 60 countries and over 40 languages, the offering is designed to make everyday life safer, more comfortable, and more efficient, in line with the "Invented for life" principle. Customers benefit from industry-leading AI expertise, scalable automation, and an international team of service experts integrated into a global partner network. Through the intelligent integration of sensor technology, software, CX expertise, and intervention services, data-driven services with the highest safety and quality standards are created – ranging from specialized individual services to the integration of complex global value chains.
In 2012 we started the Bosch eCall Service in Europe which makes an important contribution to road safety. Today, Bosch eCall Service is active in more than 60 countries allowing rescue operations to be carried out in an even more targeted and rapid manner thanks to multilingual capabilities and the effective way in which false alarms are resolved. We provide as much information as possible to the rescue services and offer psychological support to the occupants until the emergency services arrive. We are continuously developing our partnerships with PSAPs to provide the best service to all parties involved in the rescue chain. Currently our solution supports around 50 million vehicles worldwide while 25 automobile brands trust Bosch to handle the emergency calls from their vehicles.
We want to continue to grow and expand our position as a leading provider of innovative mobility and service solutions for greater safety and convenience on the roads. In 2026 we expect well over 52 million vehicles equipped with Bosch eCall Service.
last updated: December 2025
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