The Who-is-Who Directory In The Public Safety Industry

Your guide to public safety solution providers

Bosch Service Solutions

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the business unit develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. We are consistently expanding our IT and consulting expertise to offer holistic service solutions from a single source.

In 2012 we started the Bosch eCall Service in Europe which makes an important contribution to road safety, in line with Bosch’s guiding principle of “Invented for life”. Today, Bosch eCall Service is active in more than 50 countries allowing rescue operations to be carried out in an even more targeted and rapid manner thanks to multilingual capabilities and the effective way in which false alarms are resolved. We are continuously developing our partnerships with PSAPs to provide the best service to all parties involved in the rescue chain. Currently our solution supports around 20 million vehicles worldwide and has already been able to help many people.

We want to continue to grow and expand our position as a leading provider of innovative mobility and service solutions for greater safety and convenience on the roads. In 2022 we expect well over 25 million vehicles equipped with Bosch eCall Service.

last updated: June 2021