NoraTec GmbH

NoraTec GmbH is a provider of the modern DIASweb software for standardized emergency call inquiries with quality management. The modular application is used in control centers for fire and rescue services, police and fire departments. With its innovative solutions, NoraTec GmbH is the market leader in German-speaking countries for standardized emergency call solutions.

More than 15 years of experience in the development, training and implementation of emergency call  systems are constantly being incorporated into the further development of the product by our developers and IT experts. 

Our entire team consists of experienced specialists: we only use employees who are actively involved in emergency call and control center services and therefore always have up-to-date and well-founded specialist knowledge.

DIASweb

DIASweb is the only product in the world to integrate all specialist areas into a single database. This means that the emergency call query system can record the results for the fire brigade/technical emergency call, medical emergency call and police in parallel within an emergency call query. The web-based DIAS software modules can be connected to any standard dispatch system and can run on MS SQL and Oracle.

Standardized emergency call query DIAS^SOPweb

DIAS^SOPweb ensures a rapid and quality-assured determination of the query result during the call recording process.

• Automatic provision and transfer of up to 3 unique query results from an emergency call query
• Additional modules for patient transport/inter-hospital transfer, traffic accidents, mountain and water emergencies
• Automatic or manual pre-alerting of emergency resources during the emergency calls (e.g. dynamic emergency situations)
• Predefined info boxes according to location-specific and prioritized requirements by the control center operator 
• Graphical recording of person and vehicle descriptions
• Rapid graphic recording of trauma, burns and pain
• Consideration of already defined objects
• Automatic recording of hazardous substances with automatic transfer to the emergency services (UN number, hazardous substance name, hazardous substance number)
• Keyword-related help instructions (first aid, resuscitation, behavioral instructions)
• 7 foreign languages
• Connection to live translation (“text to speech” / “speech to text”)

Police emergency call system DIAS^POLweb 

The police emergency call answering system can be adapted to the different national and regional requirements of the police task laws.

The software can be used as a stand-alone module for police control centers, plant security or as a supplement to DIAS^SOPweb for cooperative control centers. This means that all features are also available in DIAS^POLweb

• Standardization and guarantee of a high standard in the processing of police emergency calls
• Guarantee of stress stability for employees working on emergency calls in all situations
• Direct parallel alerting of other departments (e.g. fire department control centers)
• Close inter-agency interlinking without restrictions or competing responsibilities

Statistics and quality management with DIAS^QMweb

DIAS^QMweb is an evaluated software for comprehensive statistics and quality management in the control center and is the only product on the market that allows separate processing of quality management and statistical evaluation. DIAS^QMweb thus meets the high requirements of personal data protection.

DIAS^QMweb documents all data recorded during the emergency call, including data from the operations control system.

DIAS^STweb service and administration module

The modules are supplemented by DIAS^STweb, which guarantees extremely user-friendly data maintenance.

NoraTec GmbH complies with recognized standards and recommendations of national and international professional associations. To ensure quality at all times, we are certified in accordance with ISO 27001 ISM.