Esri, the global leader in Geographic Information Systems (GIS), is leading the way in emergency communications. The ArcGIS mapping and spatial analysis system supports computer-aided dispatch (CAD), records management systems (RMS), and the GIS-enabled Next-Generation Core Services that power NG112 with a suite of tools to manage address data, create service boundaries, perform advanced analysis of call data, and integrate disparate systems and sensor data in real-time. Esri remains on the cutting edge of NG112, including the ability to integrate 3D building exteriors and 3D indoor floorplans into emergency call taking applications to take advantage of the latest developments in emergency caller location accuracy: vertical positioning with Z-axis elevation data and detailed dispatchable addresses. Esri technology is open and interoperable, configurable out of the box, integrates with existing CAD/RMS solutions, and enables data sharing and maintenance workflows that ensure public safety systems have access to the most current data possible, even across jurisdictional boundaries.
last updated: November 2023