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Omda Emergency AB

In emergency response situations, every second counts. Being in the right place with the right resources as fast as possible saves lives, reduces suffering and prevents property damage. All of this requires clear communication and smart management of limited public safety resources. Our complete software solutions provide just that – robust systems for managing every aspect of emergency response. 

Omda Emergency has been supplying world-class emergency management software systems for more than 35 years – systems in which robustness and superior situational awareness are the key to success. 

We provide high performance software products, develop client specific solutions and offer a wide range of professional services that help some of the world’s most technologically advanced customers optimise their operations using real-time geospatial information. 


On the 27th of September 2023, CSAM Public Safety transitioned to the next phase of its growth, renaming the company to Omda Emergency. The move represents the beginning of yet another exciting stage in our company’s journey.

Over the last two decades, CSAM Health Group has integrated some of the world’s most innovative healthcare solutions into its product portfolio. Though diverse and distinct, these solutions share some common characteristics. They are specialised, proven in the field, and designed to meet specific industry needs. 

The transition to Omda is an opportunity to build on those shared qualities even more and embed a common vision and culture throughout our teams in order to deliver greater value to customers. We will strengthen our focus on innovative and intuitive product design, user-friendly software solutions and enhanced integration capabilities. This will be underpinned by our established healthcare and emergency expertise. 

As the company changes its name to Omda, it reiterates its commitment to forging strong relationships between the Omda team, our customers, and our suppliers.

Our Customers 

Our customers use our High Availability products to build mission critical solutions used in national, regional and local operations within emergency call management, call positioning, resource management, rescue deployment, border surveillance and resource dispatch (ambulance, fire, police, etc.). 

Omda Emergency AB have references in several countries, for example, in Sweden, Denmark, Spain, Slovakia, Croatia, Greece, etc. A relevant example is the national multi-agency system in Sweden, which manages, amongst other emergency services, call taking and dispatching for all emergency ambulances in the country. 

In summary, we propose to you not only a well proven and true non-stop platform, but a future proof system that is continuously evolving according to the needs of our customers and the public safety industry. 

By using the Omda emergency solution, customers become part of an unique international family where experience with the system can be exchanged and new ideas generated for influencing the future direction of our solution. 

Depending on the client’s location and requirements, Omda Emergency can engage directly with the client or via a trusted system integration partner established close to the client. 

Our Highlights 

  • 35 years development and operations of Emergency Response Solutions (since 1986) 
  • Integrated end-to-end solution covering the complete Emergency Response workflow 
  • 100% proven up-time with Omda Emergency Continuous Operation technology 
  • Large national and regional installations 
  • Advanced multi-agency operation in the same system 
  • More than 3000 operator seats in live operation today 
  • Open solution with large flexibility for adaptation and system integration 
  • Highly scalable solutions – build as you grow 

Our Approach 

Our end-to-end approach is to provide and manage a portfolio of high-quality software products that can be used to build a wide variety of customer specific solutions. Our product approach ensures that our customers have a well proven platform and, with our well-defined portfolio roadmap, a future proof partner for their most critical operations.Moving forward the systems will support more automized functionality to reduce the total time to response, efficient utilization of resources and communication. We are well prepared for the introduction of NG 112 services such as real-time-text, video and total conversation, leveraging our advanced IP based media communication platform 

The portfolio includes: 

  • Fully fledged C4IS system that integrates incident and resource management with communication systems, all in a single product 
  • Geographical information system (GIS) used in our mission critical solutions. 
  • Mobile applications intended for use in rescue vehicles providing full case information, navigation instructions and more information to the first responders leading the rescue operation 
  • Resource optimization using best-practice discrete event simulation 

Every Second Counts 

With the right decision making and resource coordination tools, the emergency response will be faster and more accurate. As efficiency increases, operating costs will start to decrease allowing a substantial saving for society, reduced suffering and lives saved. 

Our Offices and Staff 

Omda Emergency has 15 offices in seven countries, employing approximately 230 talented individuals. Omda Emergency is headquartered in Gothenburg, Sweden. 

More info can be found at: 

last updated: December 2023