NG-SOS

NG-SOS, developed by Medical Information Technologies, is Europe's first comprehensive emergency data platform. Built by experienced rescue and IT professionals, it is trusted by 185+ PSAPs across 8 countries, protecting 50 million citizens. Operating in partnership with Vodafone Foundation, NG-SOS is ISO/IEC 27001:2022 certified and fully GDPR compliant. The platform is fully modular, designed to enhance — not replace — existing PSAP infrastructure, running as a secure intelligence layer alongside CAD and voice systems with zero downtime and deployment in days, not years.

Apple Enhanced Emergency Data (EED) — NG-SOS is the first EU-registered Apple EED integrator, receiving structured data from iPhone and Apple Watch — precise location, Medical ID, and incident context — delivered to the dispatcher before voice contact is established.

Google Emergency Location Service (ELS) — NG-SOS is fully compatible with Google ELS, enabling direct access to caller location, identification data, and native emergency video communication with 112 callers. NG-SOS can serve as a gateway between Google ELS and the primary CAD system, delivering ELS data alongside advanced capabilities within the existing emergency communication workflow.

Precise Location Intelligence — A unified operational map combining caller location, nearby AEDs, and real-time positions of emergency units, giving dispatch a complete picture instantly.

Multi-Source Video / Media — Multi-channel real-time video from the scene delivered directly to emergency dispatch for clear situational awareness in any situation.

AI Decision Support — Transcription, translation, call summarization, and automatic detection of critical moments — helping dispatchers make the right decisions faster.

All-in-One Emergency App — Europe's most widely adopted emergency app platform, enabling emergency calls, public warning, AED mapping, and seamless cross-border support. Fully accessible for users with speech, hearing, and visual impairments.

Web-Based Smart Link — For callers without the app, NG-SOS delivers a Smart Link via SMS to establish a WebRTC-based session, capturing location, video, and data from any smartphone without prior installation.

Cross-PSAP Collaboration — Connects all cooperating PSAPs and first responders in one platform for real-time sharing of critical information and coordinated response.

Public Warning, Dispatcher Portal & CMS — Geofence-based mass notification integrable via Common Alerting Protocol (CAP); a web-based dispatcher portal providing full caller data visualization; and a CMS for remote content management — all connected through an open API supporting CAD integration, available as cloud SaaS or on-premises.