Hyper

Hyper (https://callhyper.com) utilizes advanced voice AI technology to automate non-emergency 9-1-1 phone calls to speed up response times and help save lives.

80% of 9-1-1 call centres are understaffed, and up to 60% of the calls they handle are non-emergency type calls, many of which come through the 10-digit non-emergency police phone line but ultimately end up being handled by 9-1-1 call-takers. This means critical emergency calls can be delayed unnecessarily.

Hyper’s AI-driven solution helps prioritize real emergencies by efficiently handling non-emergency calls, ensuring that human operators are free to address urgent situations promptly.

Key Features:

AI Agent for Non-Emergency Calls: Autonomously resolves non-emergency calls, enabling skilled call-takers to concentrate on urgent emergencies.
Call Routing & Escalation: Seamlessly integrates with existing operations, offering intelligent routing and escalation to human call takers when needed.
Quality Assurance & Analytics: Provides real-time analytics and automated quality assurance, tracking call deflection rates, response times, and call types through a comprehensive dashboard.

last updated: February 2026

Hyper

Areas of Expertise

Contact

Legal Disclaimer