The Who-is-Who Directory In The Public Safety Industry

Your guide to public safety solution providers


Atos is the global leader in secure and decarbonized digital with annual revenue of over € 11 billion and 111,000 employees serving a global client base in over 69 countries.

We help our clients evolve with a fully agile and remote workforce, migrate critical applications to the cloud so that they could operate at any time, and envision new cybersecurity threats. At Atos, we are committed to a human-centric vision of digital technology as a force for good. We strive for the best compliance with all ethics principles through the pursuit of Corporate Digital Responsibility, ensuring that ethical considerations are fully integrated into the development and applications of AI and other innovations.

Eviden, an Atos brand, is the Atos business leading in digital, cloud, big data and security.

With more than 25 years of products, solutions and innovations with a clear strategy for Public Safety, Homeland Security, Healthcare, Defense, and Mission-Critical Communications, we are recognized as a trusted partner for public and private sectors. Atos is a pioneer in innovative Next-Generation solutions with its globally recognized assets and experts. We provide standardized solutions for “Next Generation Emergency Communications”, NG112 in the EU and NG911 in the US, already live in California.

We bring to our customers the most extensive range of solutions to address their public safety challenges. We provide solutions to ensure a timely reaction while providing an efficient response in order to save lives, starting with urgent call routing, emergency and crisis management, tactical communications, connectivity with safe and smart cities, law enforcement, intelligence, anti-terrorism, border control and more.

From observation to action, Atos solutions make it possible to collect and analyze critical data, generate the appropriate response and ensure situational awareness. Organizations such as emergency medical services, police, firefighting services, and civil protection can obtain the information they need for timely decision-making. Atos solutions are based on secure networks and communications.

We are among the leaders who can provide end-to-end Public Safety solutions based on our own intellectual property and services linked to all stages of the process, including planning, design, transformational steps, integration and finally operation with day 2 support.

Our goal is always to provide standards-based solutions to allow seamless integrations with existing customer systems for reduced cost and easier integration.

ESInet / Next Generation Core Services (NGCS)

Atos Next Generation 112 (NG112) solutions allow you to receive calls through different channels (voice, video, Text, eCall, RTT, PEMEA, apps, IoT devices...) into your call routing network, to quickly allocate emergency callers to the right Public Safety Answering Point (PSAP). Atos offers the only carrier-grade VoIP session controller for both call handling and emergency services routing, aligned with next-generation emergency calling standards (NG112 / NG911). Powering the Emergency Services IP network (ESInet) domain is Atos’ NGCS infrastructure, beginning with the OpenScape First Response Emergency Services Routing Proxy (ESRP), built from OpenScape Voice that supports ETSI/EMTEL and NENA standards for ESInet/NGCS. Capable of handling multi-media as well as voice calls, Atos' OpenScape First Response ESInet / NGCS solution is centered around the industry's only carrier-grade Emergency Services Routing Proxy capable of handling high call rates.

Complementing the OpenScape First Response Emergency Services Routing Proxy are the other Atos-provided Next-Generation Core Services Components:

  • OpenScape First Response Border Control Function (BCF) provides security functions at the border of the Emergency Services IP Network (ESInet).
  • OpenScape First Response Legacy PSAP Gateway (LPG) allows existing legacy PSAPs to receive emergency calls from a next-generation core services network
  • OpenScape First Response Media Service Bridge Function (MSBF) provides call transfer and conferencing capabilities for voice, video and text calls.
  • OpenScape First Response Policy Store Server (PSS) supports the ESRPs Policy Routing Function by maintaining a central repository of policy routing rules.
  • OpenScape First Response Next Generation Logging Service (NGLS) supports logging of call events in order to provide a traceable call history database. The log event database and internal reporting engine provide standard and ad-hoc reports and dashboard views.

Combined with Atos’ third-party provided Emergency Call Routing Function (ECRF), Location Database (LDB) and Location Information Servers (LIS), your migration to a secure and managed ESInet/NGCS processing NG112 traffic is fully covered by Atos.

Emergency management and crisis management

The GEMMA emergency and crisis management product covers both PSAP and field operations, fitting the needs of public safety and other incident-handling organizations like 112 / 911 / 999 / 000 PSAPs, emergency medical services, firefighters, police, civil protection, transports, major events and more. GEMMA has been chosen by public safety organizations around the world, for nationwide operations such as in Romania, for regions such as Aragon, Galicia or Extremadura in Spain, or for major cities such as Madrid or Paris.

As a natively multi-agency and multi-jurisdiction product, GEMMA helps improve cooperation between PSAPs, command & control centers and the response personnel. It covers the entire emergency and crisis management lifecycle, from communications handling and resource dispatching to first-responder intervention and event escalation when a crisis arises. As part of comprehensive solutions, GEMMA combines with other Atos and partner products including unified and critical communications, recording systems, data analytics and intelligence systems into end-to-end systems that rely on Atos’ innovation and recognized strength as a service integrator.

GEMMA is available both on-premises and in the Cloud. It provides a homogeneous and configurable user experience, with an extensive use of standards and open/source components, for real-time information updates and sharing in full security (i.e. GEMMA is certified compliant with the Spanish national security framework ENS in the HIGH category) and with the highest quality considerations.

  • Communication handling with multi-channel and accessible intake, including Real-time-text and Video comms
  • CAD (Computer Aided Dispatch) with standard-based information exchange, interoperability with agency-specific systems, resource and victim management.
  • GIS-centric operations
  • Analytics and dashboards
  • Several integration mechanisms and APIs, including embedded WebRTC, a GEMMA Service Catalog with a public data model.

• Atos has successfully launched its Multi Agency Incident Transfer (MAIT) solution, connecting the UK's Emergency Services Network through a fast and secure messaging system - minimizing response times.

Secure and tactical communications

Lifelink critical communication solutions respond to situations where communication is a vital issue. They ensure safety and relevant response to threats. Teams in the field can efficiently communicate and share data in real time with a high level of resiliency and security. Lifelink consists of a complete portfolio covering all needs, from infrastructure to devices, including mission-critical applications, services and maintenance, with key core elements:

  • Lifelink Wireless: Full range of secure private network solutions based on 4G LTE / 5G technologies including NB-IoT and LTE-M for sensors connectivity.
  • Legacy-to-LTE gateways to interconnect multiple types of networks such as TETRA to LTE.
  • Lifelink Hoox: highly secure smartphone solution with a high-level of data protection.
  • Lifelink Hub: compact multichannel communication module that allows you to automatically switch from one network to another without interruption, including Device-to-device features.
  • Mission-critical applications such as:

Lifelink MCX Connect: full featured broadband for mission-critical services on a smartphone that brings a new mission critical set of services including MCPTT, MCData, MCVideo and real-time geolocation. Fully 3GPP compliant, this app successfully passed the ETSI interoperability Plugtests in October 2020. It enables integration with IoT data sources, such as drones and sensors, for example to support safe city applications. It enables seamless migration to 5G, whether it is a private, public or hybrid network.

Lifelink Multinet Series that easily combine and record multiple network technologies from a unified C3 Command, Control and Communication platform.

    • Lifelink Multinet Dispatcher combines all critical calls from different networks, such as TETRA, GSM-R, LTE, PBX, VHF, UHF or analog networks. They can be easily initiated in one step. Communication between the control center and field staff is always performed reliable and the required level of security is guaranteed.
    • Lifelink Multinet Recorder can record all communications at different positions of the connection and throughout the lifecycle of the incident or event. It provides support for nearly all communication technologies and is based on IP architecture and standard COTS hardware. NG112 / NG911 communication types are supported including voice, data, pictures, RTT, video, eCall.

Public warning

Atos population alerting can cover a city, a region or an entire country. It coordinates different types of alerting technologies such as cell broadcasting, location-based SMS, including sirens and social media, providing a unique system that can be run by any public safety organizations. We have deployed systems in Switzerland.


Atos provides unique end-to-end cybersecurity solutions with a data-centric and preemptive security approach to secure citizen data. We design, develop, manufacture, integrate software and hardware products, and bring a unique combination of expertise and experience in trusted digital identities, access management, data security, data confidentiality, threat detection and incident response.

Our offer is built around four core assets to accompany public safety organizations on their journey to thrive in the digital age of security, transparency, and trust:

IDnomic / cryptovision, secure and trusted digital identities

Evidian, identity and access management solutions

Trustway, data security and confidentiality

• Our comprehensive offer of Managed Security Services:

    • Managed Detection and Response (AI-Driven MDR): Threat hunting, monitoring, containment and incident response
    • Managed Security Services (MSS): Threat, vulnerability, identity and device management solutions
    • CERT Services: Data forensics, breach response, red teaming, and more 
    • Cloud security: Deploy and augment security controls. Monitor and respond to evolving threats
    • Security Consulting and Compliance: ISMS, compliance audits, security testing, zero trust, and more.

Safe cities: How to use Big Data, Edge computing and Artificial Intelligence

Our solution allows to leverage smart cities data and enrich them with artificial intelligence and the Internet of Things to ensure the public safety of the future. This can include data sources such as CCTV, smart buildings, smart lighting, traffic monitoring, parking monitoring audio detection, IoT devices and personal wearable devices. The goal is to make this pre-analyzed data available to call takers to accelerate the decision process and better inform the PSAP.

Atos Urban Data Platform is an innovative solution for cities that collects, stores and performs big data analytics from security and emergency information to provide intelligent incident response. By collecting and analyzing data from multiple open sources, this solution provides insights to trigger and manage a real-time response.

Predictive analytics optimize resource management, and the secure exchange of data between systems enhances inter-agency collaboration. For example, the platform can interface with GEMMA to keep the public informed of an incident, making it easier for emergency teams to operate.

• Atos provides a range of edge computing servers:

  • BullSequana EX series for trusted AI inference outside the datacenter, available in rack, desktop or mounted format
  • BullSequana ES, a 5G-enabled compact and ruggedized server for plug & play analytics.

Atos developed two offerings in AI Software:

  • Atos Computer Vision Platform: end-to-end platform providing pre-trained and customizable AI models powered by BullSequana server range or the cloud for video and image data analytics in real time. Features Ipsotek VISuite software (deployed in +600 projects in +30 countries). More than 100 AI models are available with >99% accuracy and are enhanced with 5G  
  • Outcome-driven AI Platform delivering tailored vertical AI solutions thanks to our +300 data scientists.

All major products used in our public safety solutions were developed by and for Atos and remain Atos intellectual property. All products have been implemented based on both European and North American standards. Atos has the organizational and technical scope and expertise to perform the role as systems integrator in large national-scale public safety projects.

Atos is recognized as the Global Leader in Edge AI in ISG’s Provider Lens™ ‘Internet of Things – Solutions & Services’ 2021 and 2022 Quadrant Report.

last updated: June 2023