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Garmin International Emergency Response Coordination Center (IERCC)

 

The International Emergency Response Coordination Center (IERCC), based in Montgomery, Texas, was officially founded in 2007 and was acquired by Garmin at the end of 2020. It is the emergency response coordination center for satellite notification devices and has coordinated more than 10,000 incident responses in more than 165 countries. The IERCC has agreements with several satellite equipment providers to provide emergency response coordination services to each providers’ customers.

How It Works

In order to send an SOS alert to the IERCC, an individual must have a supported device and an active satellite, cellular or other communication network service plan. The IERCC is staffed 24/7/365 and can interact in more than 200 languages and dialects with the help of third-party interpreters. Each IERCC Search and Rescue Coordinator (SRC) must complete rigorous training, which includes hours of on the job training. The IERCC SRCs work together on each SOS alert received by the IERCC to help ensure that they can quickly coordinate with rescue authorities or others to provide assistance. For devices with two-way communication capabilities, the IERCC can stay in contact with the user until help arrives or the user no longer requires assistance.

last updated: June 2021