Deveryware

The Deveryware group, which includes our emergency services business unit, has joined forces with Flandrin Technologies, the cyber branch of the ChapsVision group.

Founded in 2003, Deveryware stands as one of the leading companies in investigative technology and global security services, and is committed to serving the security of States, companies and populations thanks to innovative digital technologies and high-value-added solutions.

The Group’s offer, together with that of its subsidiaries, Tracip and Crisotech, covers judicial investigation and digital forensics, real-time geolocation platforms, cybersecurity, language analysis, anti-fraud services, crisis management and emergency communications.

Deveryware’s capacity for innovation, commitment to values of respect for privacy and unprecedented experience and knowledge of the Homeland Security market, make the Company the trusted partner in public safety and security affairs. With a turnover of €41M in 2021 and its 160 collaborators, the Group is established in Europe, Africa, North and Latin America.

Emergency communications

Over the last years, Deveryware has gained considerable know-how and expertise in public safety, contributing to multiple European projects involving emergency services. Since 2015 Deveryware has created a platform, GHALE, that powers the services of the PEMEA standard (ETSI TS 103 478), delivering interoperability to emergency Apps, facilitating roaming and improved accessibility to emergency services for citizens experiencing disabilities or impairments.

The Deveryware GHALE platform is now in commercial deployments with the Emergency Services sector in several European countries such as Finland, Spain, Slovenia and Romania.

Furthermore, GHALE has successfully demonstrated full interoperability of PEMEA core services as well as advanced video calling with several other vendors during the latest ETSI Plug Test NG112. GHALE delivers PEMEA application multi-media communications from the public to PSAPs enabling Web-112. The idea of PEMEA is to offer App providers and PSAPs a stable standard based on typical web-based communication (e.g. HTTP), as an alternative to the SIP-based communication framework defined by the NG112 standard. The implementation of both NG112 and PEMEA enables PSAPs to provide the best service to the public. Having both solutions enables the creation of shared and scalable multimedia services, in line with telephony operator networks and Internet application provider communication approaches.

In April 2022, after Italy, Finland, Romania and Spain, it is the turn of Slovenia to join the group of European countries that are adopting the PEMEA standard to modernize their emergency communications and exploit all the possibilities of technology for public safety. By design, the PEMEA network enables roaming. This means that Slovenian app users will be able to contact not only the Slovenian emergency centres but also the emergency centres of European countries when they are abroad. In the same way, users of other PEMEA compliant apps will be able to reach the Slovenian PSAP. The agreement was signed at the end of 2021 between the Authority in charge of emergency communications in Slovenia (Slovenian Public Safety Answering Point: ACPDR/ Administration for Civil Protection and Disaster Relief), the French company Deveryware, which is a supplier of the PEMEA network elements through its GHALE platform, and Telekom Slovenije, the leading telecom operator in Slovenia which is hosting the PEMEA network elements in its data centres and is providing highly secured communications. The deployment is planned to be finished during the first half of 2022. The population of Slovenia is 2.1 million people who will be able to benefit from PEMEA technology when contacting emergency services

Employee safety

The team dedicated to GHALE has published in 2022, a white paper dedicated to emergency calling as part of business communications :

Difficulties related to the development of teleworking

With the development of teleworking, communications are increasingly done via collaborative applications (Teams, Zoom, Slack, etc.) built around Web technologies.

In many countries, regulations require that organizations accessing traditional fixed telephone networks (PSTN) also provide access to emergency services. But this presents significant technical challenges: Most enterprise emergency solutions work adequately for people making emergency calls in the office, where the caller's location is known. However, these solutions work less well when used out of the office.

Despite deployments of IP technologies in emergency networks, the further the caller is from the office, the more difficult it is for the telephone network operator to direct the call to the correct emergency centre.

Which solution for business communications?

Faced with these challenges, the white paper details the solutions provided by PEMEA (Pan-European Mobile Emergency Application), the standard that Deveryware supports with GHALE.

Location, video, chat, and text in real-time are therefore now available to companies and their employees for their emergency calls.

Crisis management

Deveryware has a crisis management department coordinated by its subsidiary Crisotech. The company specializes in advice and training in risk and crisis management and supports its clients through the entire crisis management process, from its preparation and anticipation, to its feedback. The company intervenes in missions relating to crisis preparation, advice and training, in particular through simulation. We are the first player to have invented in 2015, the “social room”, to simulate the media pressure of social networks in the event of a crisis, the company is also recognized as the "Champion of France" of the crisis exercise. It also offers crisis assistance services (notably for cyber crisis situations) and crisis observation and feedback.

It also offers digital tools such as CAIAC, a geographic information system for risk and crisis management. This cartographic platform offers more than 400 layers of data on French territory, including 40 layers in real-time.