By bringing together call takers skills, emergency physicians, cognitive psychologists, sound engineers and IT developers, we worked on emergency call detailed understanding to create the first telephone simulator: SimulPhone ©.
Already used by many call centers, SimulPhone © has proven reliability, validity and high level of practicality. Able to train call takers on similar calls, it provides real time answers to each one questioning. Coupled with a simulation evaluation, SimulPhone © rates the alert quality processing, verifies the objectives achievement and improves debriefing efficiency. During our learning session, we are able to train call takers to the required and expected skills through specific audio or cognitive workshops. We also produce a team effectiveness analysis that reflects the group's global and cognitive behavior.
Our solution allows the alert treatment evaluation, the achievement’s control of set objectives and the communication in crisis situation increasing calls quality and security.
SimulCrise ©, like an evolution of SimulPhone ©, is a tool to train call center teams in crisis management. AnthroPi performed the first simulated crisis in an emergency call center in 2019, and allowed all levels to play their own decision-making role. Our team of experts is able to create scenarios on demand, in various fields, to train actors and test the operational response in order to constantly adapt to emerging risks.
Geminy© allows us to analyze the human factor in real time:
The app scans the phone conversations and our algorithm decomposes the voice parameters and their properties. Thus, the professional has emotional and cognitive feedback. Setting the different parameters allows real time, relevant and instantaneous information. Geminy © adapts to different fields, such as intelligence, judicial interrogations, call management (urgent or not), training, recruitment or negotiation.
AudioScoPi© also operates in the operational phase and will allow to produce an image of judicial eavesdropping of investigations, or surveillance. In this way, teams have the ability to listen, record, monitor, search, identify individuals, replay, and even import a photo in order to reproduce a visual environment through perceived sounds and noises. AudioscoPi© will allow you to obtain instant recognition of typical sounds (loading a weapon...), to differentiate sounds that are not in line with the environment (howls in a station hall...) as well.
Through AudioScoPi©, forensic and intelligence services, response units and special forces can have voice parameters and their properties broken down in an analysis of cognitive processes and related emotions.
Simulphone©: Phone call simulator
Simulcrise©: Crisis simulator
AnthroScoPi©: Conversational and reporting tracker for each step of call processing or crisis management
Geminy©: Stress analysis and monitoring in verbal communication
AudioScoPi©: A tool to record sounds in an image. It will allow in the near future to recognize automatically specific sounds in a mass of data (noises, howls, conversations…).
last updated: August 2021